TN.gov Account Help and FAQs

What is a TN.gov Account?

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TN.gov accounts allow you to enter, store, and manage information that is needed for accessing TN.gov services.

Here you can:

  • Register for TN.gov services
  • Pay service fees
  • Create and manage multiple users under one account

How do I remove user access?

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You can remove a user's access to a service by logging into your account and clicking on the user's User ID in the list of your users. Uncheck the checkbox next to the service you wish to remove from the user's access and click the Save button. If the service does not appear within the same row as the User's ID in the list of all your users, then the user will not have access to the service (even though their "User Status" is "Active").

To make a user's status "Inactive", please call TN.gov Web Help & Application Management at (629) 888-5870 or (888) 890-8183, or, E-mail apps.support@tn.gov.

What if I see a message that my e-mail address is already used?

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This may mean that you already have a TN.gov account. If you are not sure whether you have a TN.gov account, try entering your e-mail address on the "forgot user name" page. If you have an account with that e-mail address, you will receive an e-mail. If we cannot match your e-mail address with a record on file, then you do not have a TN.gov account.

Who to Contact for Help

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If you have questions about TN.gov, contact:

Web Help & Application Management
(629) 888-5870 or (888) 890-8183
E-mail apps.support@tn.gov

I Cannot Log In

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If you are unable to log in, contact:

Web Help & Application Management
(629) 888-5870 or (888) 890-8183
E-mail apps.support@tn.gov

How do I change the TN.gov administrator?

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You can request an administrator change online.
Please contact:

Web Help & Application Management
(629) 888-5870 or (888) 890-8183
E-mail apps.support@tn.gov

Which methods of payment can I use?

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Filers may pay with Discover, or a credit, check, or debit card that has the Mastercard or Visa logo. A 2% card processing fee will be added to your fee.