HELP AND FREQUENTLY ASKED QUESTIONS

Who to Contact for Help

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If you have questions about Reporting Childcare Attendance / EAVs, contact

Tennessee Department of Human Services
400 Deaderick St
Nashville, TN 37248
Phone: 1-800-362-8004

If you need technical assistance, contact the Web Help & Application Management
Phone: 1-800-362-8004
Email: childcareservices.dhs@tn.gov

What is my Provider Number?

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Your Provider Number is the number used to process EAVs with the Department of Human Services. Your extension is the number used to distinguish between the childcare stations. If you do not know your Provider Number or extension, call 1-800-362-8004.

Your User Name and Password

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If you have forgotten your password and must have it reset, please send a fax on company letterhead with the Name and User ID of the person(s) to (615) 313-0301.

If you want to add additional users, please send a fax on company letterhead with the Name and Access Level (full or inquiry) of the person(s) to (615) 313-0301.

Your user name and password are issued to you. Your password must be between 6 and 10 characters long. Some user names are granted limited access and may only release the EAV to an authorizer with that user name. We are not responsible for making the determination of who receives this limited access.

If you have any questions about user name and password or have sent in your registration agreement and have not yet received a user name and password, please contact 1-800-362-8004, or e-mail to childcareservices.dhs@tn.gov.

What is the difference between the two users?

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There are two users, an Authorized User (AU) and a Data Entry User (DEU).

An Authorized User (AU) can:

  • Enter attendance information for an EAV
  • Add children to an EAV
  • Submit the EAV to the Tennessee Dept. of Human Services

A Data Entry User (DEU) can:

  • Enter attendance information for an EAV
  • Add children to an EAV

I am able to log in to the application, but there are no EAVs for me to process. I only see a link for "Archives". When will my EAVs be available to process?

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EAVs are available at the end of a billing cycle. If you do not know when your billing cycle ends, please contact Fiscal Services at 1-800-362-8004.

The word "Locked" is next to the EAV I need to work on. What does this mean?

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If you click on an EAV and you receive an error that says the EAV is locked it means that someone else is working on this EAV or did not properly log out. Only one person may access an EAV at one time. Please try again in 5 minutes.

You should always use the navigation buttons within this online application rather than using the browser buttons. Once you finish an EAV, you must click the "Back to Main" button, submit the EAV, or click the "Log Out" button so that the EAV will not be locked.

I have processed my EAV, when will I receive my next check?

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Please contact Fiscal Services at 1-800-362-8004 for any questions about payment.

Why should I not use the browser back button?

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NEVER use the BROWSER navigation buttons (e.g., the back button at the top of the browser usually labeled with an arrow) to navigate within this application. Using the browser navigation buttons may result in the loss of data. Instead, use the buttons provided within the application (e.g., "Back to Main").

What do I do if I am still reveiving paper copies?

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If you are continuing to receive paper copies, you will need to fill those out and turn them into DHS. Once you have received your username and password, it will take at least one billing cycpe before your EAVs will show up online.